House Rules

Welcome to Kosmetikinstitut Expert

We want every visit to feel calm, punctual and pleasant. So that treatments can take place without pressure and all guests are treated fairly, please observe our house rules.

Appointment confirmation and availability

  • Please provide a phone number where we can reliably reach you when booking an appointment.
  • For reminders or confirmations, we usually contact you by phone, SMS or WhatsApp.
  • If an appointment is not confirmed after our request and we receive no reply, we may cancel it or offer it to another client.

Appointment planning

  • Please book your appointment as early as possible, especially for evening appointments and Saturdays.
  • If you would like a specific specialist, please mention this directly when booking.
  • Morning and midday appointments are often easier to arrange than the most requested time slots.

Punctuality

  • Please arrive about 15 minutes before your appointment whenever possible.
  • If you arrive late, the treatment time may be shortened so that following appointments can start on time.
  • Late arrival does not automatically entitle you to an extension or rescheduling of the treatment.

Cancellation or rescheduling

  • For single treatments, please cancel or reschedule at least 24 hours in advance.
  • For several booked treatments, please cancel at least 48 hours in advance.
  • For appointments not cancelled in time or cancelled at very short notice after a binding confirmation, a cancellation fee of 50% of the treatment price may be due before a new booking can be made.

Gift vouchers

  • Gift vouchers can be used for treatments or products.
  • The voucher value cannot be paid out in cash.
  • Please bring the voucher to your appointment or send us the voucher details in advance.

Preparation for facial treatments

  • Please come to facial treatments without make-up whenever possible.
  • Direct sun should be avoided on the day of treatment and, depending on the treatment, also on the following day.
  • We recommend avoiding heavy meals one hour before treatment; alcohol should be avoided 24 hours before.
  • Please drink enough water before and after the treatment, especially if sauna, steam bath or intense heat is planned.
  • Men should preferably not shave for at least three hours before a facial treatment.

Preparation for body treatments

  • Before massages, body wrapping or other body treatments, we recommend avoiding heavy meals for one hour beforehand.
  • Alcohol should be avoided on the day of treatment.
  • Please drink enough water before and after the treatment.
  • For hygiene reasons, we recommend a thorough shower before body and massage treatments.

Health and special circumstances

  • Please inform us when booking about health conditions, allergies, pregnancy, medication or acute complaints.
  • If you wear contact lenses and plan a facial or eye treatment, please inform your beautician before the treatment begins.
  • If a treatment is not advisable for health reasons, we reserve the right to postpone it or recommend a more suitable alternative.

Hygiene and comfort

  • We work with professional hygiene standards, cleaned work surfaces and prepared or sterile instruments.
  • Please tell us during the treatment if temperature, music, light, positioning or pressure are not comfortable for you.
  • You may talk, ask questions or enjoy the quiet during the treatment - we are happy to follow your preference.

Payment methods

  • Cash
  • Debit card
  • Bank transfer if prepayment has been agreed

Questions?

If you are unsure how to prepare for your appointment, please contact us: berlinkosmetikinstitut@gmail.com or +4917656511926

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